E-learning

Catalogue

The first all-inclusive subscription online training solution for hotel employees

Thanks to our turnkey solution, each enrolled trainee can benefit from remote access to our complete training catalogue.

Modules currently available:

  • Customer reception (new clients, returning clients, groups, etc.)
  • Guest checkout
  • Customer relationship during the stay (housekeeping, concierge)
  • Dealing with incidents, complaints, and conflicts between customers
  • Multicultural Client relationship: Chinese customers, Russian customers…
  • Customer relationship in Food & Beverage (at breakfast, at the bar, at the table, etc.)


Upcoming modules: 

Multicultural client management: North American, South American, Indian…

  • Special clients (VIP, VIK…)
  • Duty management
  • Additional services (Gym, Wellness activities, etc..)

And many more depending on your requirements….

Every month, our training catalogue is enriched with new modules. Please feel free to contact us with your individual needs.

Ask for our catalogue

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Vatel has been training operation managers and senior executives in the International Hotel and Tourism Management industry for 35 years. Our know-how and expertise in educational engineering are unique in the global market of higher education.

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Vatel International Research Center in Hotel and Tourism Management

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